Below is the pdf for our office policies, please don’t hesitate to contact us at (949) 429-7222, if you have any questions.
ACCOUNT CREATION, WAIVERS & AGREEMENTS:
All guests of The Zuri Pet Spa & Resort must create a client account, furnish pet vaccination history (which meets our requirements) and acknowledge our waivers and agreements in advance of their pet’s stay with us.
AGE OF PARTICIPATION:
All guest dogs must be at least 16 weeks of age or older to visit us and vaccinated accordingly.
Intact females not in heat are welcome to visit and play with us. Females in heat can be hosted at Zuri, but will be isolated from other dogs as ‘private play’ guests. Well-socialized, non-aggressive intact males 6 months of age or older may, at our management’s discretion, be permitted to participate in our playgroups until which time their safety or that of other pets becomes a concern.
To help ensure the healthiest pet resort environment possible, all guest dogs must have the following up-to-date vaccinations in the absence of a vet’s waiver or titer:
• Bordetella (within the past 6 months / to be updated every 6 months) • DHLPP or DA2PP (distemper and parvo)
• Rabies (required for all dogs over 4 months old)
PET HEALTH & BEHAVIOR
Guest dogs must be in generally good physical health. The Zuri Pet Spa & Resort is an environment best suited for social, active, non-aggressive dogs. In order to maintain a safe resort environment, we will use our discretion to separate misbehaving dogs from our playrooms, and will notify pet parents whenever a pet must be excluded from playgroup for the remainder of his / her visit.
A vet’s skilled watchfulness is advised for debilitated, infirm pets of any age who require overnight / extended lodging. Our facility is not equipped or staffed to provide the kind of immediate, specialized care that many geriatric, crippled or chronically ill pets require. Upon evaluating any pet’s health issue(s), we may choose to refuse any spa or resort service and refer you to an alternative, qualified pet care option.
Bringing your pet’s own meals from home is recommended when they visit The Zuri Pet Spa & Resort, to avoid any digestive upset that may be caused when introducing them to a new, unfamiliar food.
Please pre-package accurately measured, individual meals for your pet (we will accept and can store dry, canned, fresh and frozen meals). Include any instructions we may need to prepare your pet’s meals. ‘Free Feeding’ pets must be provided 3 individual meals (breakfast, lunch and dinner).
COMPLIMENTARY DAYCARE VISIT:
Guest are strongly encouraged to participate in our complimentary day or daycare, which is extended to all new pets meeting our vaccination requirements. This provides our staff an opportunity to meet your pet and introduce them into an appropriate playgroup. Remember, guest pets should be social, active and comfortable in off leash leash play settings.
While our staff is happy to administer basic medications to your dog, The Zuri Pet Spa & Resort cannot accept pets that require specialized medical treatment and care (i.e. intravenous fluids, surgical drains, bandage changes, suture removal, injections, assisted walks for pets with serious mobility issues, etc.).
Owners acknowledge that bringing their pet to a facility such as The Zuri Pet Spa & Resort involves inherent safety and health risks. While we do extend a mandatory Pet Care Warranty to all daycare and lodging guests, this warranty will only provide limited coverage in the event of an injury and illness sustained during a visit to our facility.
WHAT TO BRING:
• Individually packaged and labeled meals in accurate feeding amounts
• Medications in their original / prescription containers, labeled with a clearly marked name and instructions
PLEASE DO NOT BRING:
Feeding / Drinking Bowls (*with the exception of ‘slow feeder’ bowls and raised feeding stands)— your pet will be provided all the clean bowls they’ll need for their stay.
Toys—these can pose a choking hazard to pets and require constant supervision when being played with.
Beds or Blankets—we provide comfy, cot-style beds and all the clean, warm blankets your pet(s) will need during their visit
Monday – Friday 6:30am-7:00pm
Saturday & Sunday—8:00am-6:00pm
The Zuri Pet Spa & Resort is CLOSED on all major holidays.